Patient communications that feel personal, at the scale of a practice.
Welcome new patients. Thank referrers. Quietly nudge recalls. Every card is genuinely handwritten and posted in Australia, so you build long-term retention without the regulatory minefield of digital advertising.
Where teams use it.
Four touchpoints most firms in the sector mean to do, and never quite get around to. We turn each one into a CSV upload.
New-patient welcome
Every first appointment is followed by a handwritten card within 48 hours. Sets the tone for the relationship before the second visit.
Recall reminders that don’t feel automated
A handwritten card 6 months after the last visit lifts recall booking rates above SMS, without the unsubscribe risk of marketing email.
Referral thank-yous
When a GP or allied-health partner refers, the card is in their mailbox by the end of the week. Quietly cements the referral pipeline.
Birthday & milestone cards
Patient birthdays. Treatment anniversaries. New-baby congratulations. The kind of touchpoints clinical software reminds you to do - and then no-one does.
“Recall booking rate went from 41% on SMS to 63% the quarter we replaced reminders with handwritten cards. We stopped sending the SMS entirely.”
Questions specific to healthcare & dental.
Is this compliant with AHPRA advertising rules?+
Cards we post don’t make therapeutic claims or include testimonials, so they sit cleanly inside AHPRA guidance for patient communications. Your practice owns the copy - we never write clinical content.
Can we exclude specific patients from a recall mailout?+
Yes. Upload a suppression list and we filter automatically. Useful for patients still in active treatment or with do-not-contact flags.
How is patient data handled?+
Contact data is encrypted at rest, never resold or used to train any model, and purged from our systems 30 days after the campaign is posted. We don’t share data between practices.
Ready to start?
No subscription. Pay per card. GST-friendly invoices.